Connect hospitality operations, service management and customer experience with practical analysis and professional development. The published curriculum offers a platform for relevant work or further study.
For learners building a distinct higher-education certificate or diploma, with further degree progression subject to admissions and credit recognition.
02
What you will learn
Published modules
Selected published modules. Options and availability may change between intakes.
The Contemporary Hospitality Industry
Managing the Customer Experience
Sustainable Hospitality Practice
The Hospitality Business Toolkit
Leadership and Management for Hospitality (Pearson –set)
Research Project (Pearson – set)
Hospitality Interpersonal Skills
Managing Food and Beverage Operations (optional)
Managing Accommodation Services (optional)
Marketing Processes and Planning (optional)
Revenue Management (optional)
Digital Marketing (optional)
Put it into practice
Illustrative examples based on these subjects; assessed activities are confirmed by the provider.
Illustrative example: Analyse a guest journey in a fictional hotel and propose a service improvement with resources and indicators.
Subject areas
Subject guidance. The exact curriculum for this course variant needs confirmation with the provider.
hospitality operations, service management and customer experience
03
Explore your career potential
Gross annual figures. Region and source are shown for each occupation.
Indicative occupational salaries, not guaranteed earnings after this course.
Travel agent
Related career
Advise customers and arrange travel services and bookings.
Starting out
£22,000
Typical reference
Not published
Experienced
£34,000
How to get there: Build relevant placement, portfolio or work experience and meet the employer’s selection requirements. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Coordinates itineraries and resolves operational issues during organised trips.
Starting out
Not published
Typical reference
Not published
Experienced
Not published
How to get there: Build destination knowledge, customer-service and communication skills; complete employer or guiding training and any role-specific language requirements. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Interprets local places and attractions for visiting groups.
Starting out
£19,000
Typical reference
Not published
Experienced
£25,000
How to get there: Build destination knowledge, customer-service and communication skills; complete employer or guiding training and any role-specific language requirements. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Helps visitors find local activities, accommodation and attractions.
Starting out
Not published
Typical reference
Not published
Experienced
Not published
How to get there: Build destination knowledge, customer-service and communication skills; complete employer or guiding training and any role-specific language requirements. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Supports holiday guests, organises activities and handles travel issues.
Starting out
Not published
Typical reference
Not published
Experienced
Not published
How to get there: Build destination knowledge, customer-service and communication skills; complete employer or guiding training and any role-specific language requirements. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Plans and delivers events, suppliers, budgets and logistics.
Starting out
£23,000
Typical reference
Not published
Experienced
£40,000
How to get there: Gain relevant operational experience, then demonstrate team, budget or project responsibility; senior salaries reflect progression. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Manages hotel operations, staff and guest services.
Starting out
£30,000
UK median (2025)
£36,419
Experienced
£60,000
How to read the median
Median for SOC 1221: hotel and other accommodation managers. Although the group title includes proprietors, ASHE measures employee jobs only. Covers different career stages; this is not starting pay or a course outcome. The sample requires more than one year in the same job and excludes self-employment.
How to get there: Gain relevant operational experience, then demonstrate team, budget or project responsibility; senior salaries reflect progression. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Leads the visitor service, finances and safe operation of an attraction.
Starting out
£24,000
Typical reference
Not published
Experienced
£50,000
How to get there: Build relevant operational experience and evidence of responsibility for teams, budgets or projects before applying. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Runs restaurant service, staffing and commercial operations.
Starting out
£26,000
Typical reference
Not published
Experienced
£40,000
How to get there: Build relevant workplace experience and responsibility; senior roles and the experienced salary endpoint are not graduate guarantees. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Organises food services, staff and catering budgets.
Starting out
£24,000
Typical reference
Not published
Experienced
£34,000
How to get there: Build relevant operational experience and evidence of responsibility for teams, budgets or projects before applying. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Runs sports facilities, staff teams and customer services.
Starting out
£24,000
Typical reference
Not published
Experienced
£36,000
How to get there: Build relevant operational experience and evidence of responsibility for teams, budgets or projects before applying. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Coordinates building maintenance, workplace services and security.
Starting out
£26,000
Typical reference
Not published
Experienced
£50,000
How to get there: Build relevant operational experience and evidence of responsibility for teams, budgets or projects before applying. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Researches audiences and delivers marketing campaigns.
Starting out
£23,000
Typical reference
Not published
Experienced
£50,000
How to get there: Apply with relevant practical skills, a portfolio or work experience; recruitment remains competitive and role-specific. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Manages sales teams, targets and customer accounts.
Starting out
£28,000
Typical reference
Not published
Experienced
£70,000
How to get there: Gain relevant operational experience, then demonstrate team, budget or project responsibility; senior salaries reflect progression. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Selects suppliers and manages purchasing contracts and costs.
Starting out
£28,000
Typical reference
Not published
Experienced
£60,000
How to get there: Gain relevant operational experience, then demonstrate team, budget or project responsibility; senior salaries reflect progression. This short award is not an honours degree: complete further qualifications for graduate-only routes and build occupational experience.
Age requirement from 18 to 59 Level 3 Qualification
English language
No English Test
Interview or assessment
Only Oral Interview
Classes and attendance
Any 2 Weekdays in campus and (1 online) 4 Hours Class each (Morning and Evening)
05
Funding and support
FUNDING AWAITING CONFIRMATION
CalmaLink needs to check this course’s funding before confirming it to you.
Student Finance England
Tuition fees:To be confirmed
Maintenance:To be confirmed
Most courses starting on or after 1 January 2027 use the Lifelong Learning Entitlement (LLE). You must be under 60 on the first day of the course to apply for a Tuition Fee Loan. At 60 or over, an additional living-cost loan may be available: we review this with you. If the course has not been confirmed as LLE-funded, check it with us.
For courses starting before 1 January 2027, the Tuition Fee Loan has no upper age limit. If you are 60 or over at the start of the first academic year, eligible full-time living-cost support is up to £4,582 in 2026/27, depending on household income.
Most courses starting on or after 1 January 2027 use the Lifelong Learning Entitlement (LLE). You must be under 60 on the first day of the course to apply for a Tuition Fee Loan. At 60 or over, an additional living-cost loan may be available: we review this with you.
Previous study does not rule you out: it depends on what you studied, whether you received UK funding and the course. We review it with you.
Student Finance England makes the decision. We help you check.Official source
Course funding does not guarantee individual approval or a particular amount.
To receive a Maintenance Loan you normally need regular in-person classes during the week. A course offering only weekend attendance does not normally meet these requirements. Before enrolling, confirm the timetable and any applicable exceptions with the provider and Student Finance England.
The provider will check that you meet the English requirements for this course, whether you are a Home or international student. Declaring your level does not replace their assessment.